FAQ’S

• How Long Will My Order Take?

  A gift that is non-personalized items can ship within a matter of days, however all of our personalized gifts require more time because they are made especially for you.

  Below are approximate completion times for our personalized gifts:
  
  Embroidered Gifts: we currently require about 3-4 business days to process and complete your order. Following completion of the order we will call you if you are picking up the order.  If we are shipping the gift(s), please see our shipping times for approximate delivery schedules.
  

  RUSH OPTION:  For an extra $5.00/item we are able to complete a embroidered gift within 2 to 3 business days.  Please call or email us with your request.

  Wooden Stools , Wooden Growth Charts & Wooden Pegboards require about 4- 5 weeks to complete.
  
  Canvas Artwork, Canvas Growth Charts and Nightlights:  require about 4-8 weeks to complete.
  

  Wooden Letters, Wooden Name/Letter Plaques:  require approximately 4-8 weeks to complete.
  

  Personalized Mezuzzahs: require approximately 4 weeks to complete.

  Hand Crafted Blankets: require approximately 4-5 weeks to complete.
  
  
  Cotton Knit Blankets & Cotton Pillows: require approximately 4-6 weeks to complete.
  

  Cotton Twill Blankets: require approximately 6-8 weeks to complete.
  

  Fleece Blankets: require approximately 2-3 weeks to complete.

  "Cool for School" Items (placemats, notebooks, colouring books, story books) : require approximately 2-3 weeks to complete.
  

  Jewelry Discs and Charms: require approximately 4-5 weeks to complete.
  

  Note:  We strive to provide a quick return-time on your order.  Please let us know if you have a deadline and we will do our best to satisfy your request.  But unfortunately, we are unable to guarantee any completion times or delivery times for your purchases.

• How Do I Place An Order?

  ONLINE:

  To order online, just add your items to your shopping cart by clicking on the "Add to Cart" button. Click on the "Shopping Cart" link at the top of the page at any time to check the contents of the shopping cart, remove items or change the items. When you are ready to check out, just click on the "Checkout" in your shopping cart and proceed by providing the required information (shipping info., billing info., payment method, etc.)
  
  BY PHONE:

  Phone orders are welcome. Please call during our regular business hours. Your order will be entered into our system and you will receive an invoice by email verifying your order. Our local phone number is: 416-638-1227 or toll-free: 1-866-638-1227

  ORDER CONFIRMATIONS:

  After placing an order, you will receive an email that includes the details of your order and confirms that we have received it. When your order is shipped, we will send you a 2nd email with the shipping details and (if applicable) a tracking number.  If you are picking up your gift at our store location in Toronto,  we will contact you by phone/email when your item(s) are ready for pickup.
  

  RECEIPTS:
  Receipts are not included with orders when they are shipped as many of our gifts are being sent directly to the recipient. Instead, you will be sent a receipt via email. Please keep your receipt. We need to know your order number for any cancellations.

• What Payment Methods Are Accepted?

  All transactions are in Canadian Funds (CAD).  We accept the following credit card payments through our secured site: Visa, Mastercard, or American Express.   If you have a Paypal account, we also accept payment through Paypal.

  

• Is Your Shopping Cart Secure?

  You Name It Baby uses InternetSecure, the Canadian leader in Internet Payment Processing since 1995. After purchasing your items, you provide your billing information and credit card number on secure pages hosted by InternetSecure.  This secure server protects your persnal information, including your name, address and credit card information.  All of your personal information is encrypted so that it cannot be read as the information travels over the Internet. 

  You can shop with confidence!
  

• Can I Customize An Order?

  Many of our artists are able to customize a gift for you. Send us a colour sample, a fabric swatch, or a picture or your instructions and our artists will do their best to match them.  Please note that exact colour matching is not guaranteed.

• How Do I Make A Change Or Cancel An Existing Order?

  If you need to make a change or cancel an order that you placed, please contact us immediately.  Please call 416-638-1227 or email us at info@younameitbaby.com.  In your email, please be sure to include your name, phone number, order number and the products(s) you ordered. As long as the gift has not been personalized yet, we will do our best to accommodate your request. It may not be possible to change/cancel your order if it has already been personalized or in the process of being customized for you.

• Can You Gift Wrap My Item(s)?

  We are happy to offer free gift wrapping!  At the "checkout" section on-line, please indicate that you would like to have your gifts wrapped and fill out the gift card with a special message.   We can have your gift shipped directly to the recipient and no receipt will be included.

• How Do I Contact You?

  Email:	info@younameitbaby.com
  Phone:	416-638-1227
  Our NEW Address:	3383 Bathurst Street Toronto, Ontario, M6A 2B8 Canada
  Store Hours:	Monday - Thursday: 10:00am - 6:00pm Friday: 10:00am - 5:00pm Saturday: 10:00am - 4:00pm Sunday: CLOSED
  Store Closures:	Friday March 29, 2013 - Closed Saturday March 30, 3013 - Closed Reopen Monday April 1, 2013

• What Taxes Are Charged On My Order?

  Sales tax is charged only on orders purchased from a Canadian address.  Standard provincial taxes will be applied plus GST of 5%.

  There is no sales tax on US or International orders. 

• What Is Your Return Policy?

  PERSONALIZED ITEMS:
  We do not accept returns for any custom-made and/or personalized gifts. We are not responsible for errors made in spelling on the customers' part. Please be sure of the spelling before you make your order as items that have errors due to a mistake in ordering will not be accepted for refund or exchange. Personalized items may only be returned if they are defective, or if we have made an error in spelling or size. These items will be fixed or replaced at our cost.  Please note that while we try our very best to prevent duplication of identical gifts, personalized gift duplication is not guaranteed and we are unable to provide refunds or exchanges for any duplicated personalized gift.
  
  NON–PERSONALIZED ITEMS:
  We gladly accept returns or exchanges of other, non-personalized products. Please note that we must be contacted by phone or email within 15 days of receipt. Once you have received confirmation to return the item(s), send the item(s) back to us, in its original condition, and we will refund your purchase, less shipping and handling. Any returns sent to us without prior notification will be refused. Return shipping is the responsibility of the customer and is not refundable. Please insure the package, as we are not responsible for lost packages.

• What is Your Privacy Policy/Terms & Conditions?

  Privacy Policy:
  We know that your privacy and security is of the utmost importance. We want all of our clients to be able to shop with confidence knowing that any information you provide to us for the purpose of completing your order is handled in a safe and secure manner. We will not share personal information that we collect from our customers with any other business or person (with the exception of our secure credit card processor if you pay by credit card). Any information collected on this site is solely for the purpose completing the credit card transaction and/or communication with you or the recipient of the gift for the sole purpose of completing the order/delivery. It is our policy that any and all information collected on this website will be kept strictly confidential and will not be sold, rented, loaned or otherwise disclosed.  In the process of completing an order, we share your contact information with the merchant and fulfillment partners, as necessary to process the order. Outside of the order process, you will not receive any communication from us or from those individuals without your authorization. We do not sell your contact information or provide it to third parties.

  When you place an order with us, we ask you to provide your name, shipping and billing address, telephone number, email address, credit card information, birth date, and so on. We also maintain a record of your product purchases.
  
  Our primary goal in obtaining this information is to provide you with a smooth, customized shopping experience, as quickly and easily as possible. We may also use it to improve your overall shopping experience, including:
  
      * Improving the content on our websites — We may use cookies to find out which parts of our sites are visited most often and how easy our websites are to use.
      * Enhancing your online shopping experience — We may use your information to recognize you and welcome you when you visit this site.
      * Sending marketing and promotional information — If you wish, you may choose to receive product news and promotions from our manufacturers.
      * Providing customer service — We may send email to consumers who abandon shopping carts and do not complete checkout to see if a consumer needs additional product information or if there was a problem using the site. The abandoned cart email is a one-time email; no follow-up emails are sent if the consumer does not respond to this one and no record of this abandoned cart is kept.
  
  We use Email links located on the "contact us" page and other areas throughout the site to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. This information is used to respond directly to your questions or comments. We may also file your comments to improve the site and services. We will not sell, distribute or abuse our user’s information. From time to time we may contact our users with information and updates about You Name It Baby or related services from You Name It Baby.
  
  Terms & Conditions:
  
  PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
  
  Returns:
  PERSONALIZED ITEMS:
  We do not accept returns for any custom-made and/or personalized gifts. We are not responsible for errors made in spelling on the customers' part. Please be sure of the spelling before you make your order as items that have errors due to a mistake in ordering will not be accepted for refund or exchange. Personalized items may only be returned if they are defective, or if we have made an error in spelling or size. These items will be fixed or replaced at our cost.  Please note that while we try our very best to prevent duplication of identical gifts, personalized gift duplication is not guaranteed and we are unable to provide refunds or exchanges for any duplicated personalized gift.
  
  NON–PERSONALIZED ITEMS:
  We gladly accept returns or exchanges of other, non-personalized products. Please note that we must be contacted by phone or email within 15 days of receipt. Once you have received confirmation to return the item(s), send the item(s) back to us, in its original condition, and we will refund your purchase, less shipping and handling. Any returns sent to us without prior notification will be refused. Return shipping is the responsibility of the customer and is not refundable. Please insure the package, as we are not responsible for lost packages.
  
  Errors on Our Site:
  
  Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. You Name It Baby reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
  If your payment has already been processed for the purchase when your order is cancelled, You Name It Baby will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
  
  Notices:
  You Name It Baby may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to You Name It Baby.
  
  Limits of Responsibility:
  We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of products.
  
  Trade-marks and Copyright:
  All of the names, titles, logos, and designs on this site identifying our products and brands, including any derivative and related names, titles, logos and designs, are trade-marks and the sole and exclusive property of You Name It Baby. All other names, titles, logos and designs appearing on this Site are the property of their respective owners.  All materials on this site (as well as the organization and layout of the (site) are owned by and subject to the copyright of You Name It Baby or its suppliers and may be accessed, downloaded or printed only for your personal non-commercial use. Without the prior written permission of You Name It Baby or its suppliers, you may not copy, distribute or transfer any material on this site, in whole or in part.
  
  Disclaimer of Warranty:
  This site and the information or materials contained therein are provided "as is" without any representations, warranties or covenants of any kind, either express or implied. To the maximum extent permitted by law, You Name It Baby and its suppliers disclaim all express and implied warranties with regard to the information, services, and materials contained on this site, including without limitation any implied warranties of care and skill, satisfactory quality, or fitness for a particular purpose.